Shipping and Returns

Shipping Details for a Seamless Experience

At Luton Middle East, we are committed to ensuring a hassle-free and transparent shipping process for our valued customers. Here are the detailed shipping terms:

Processing Time:

• Your order will undergo processing within 1-2 business days from the date of purchase.

Estimated Shipping Period:

• Following the processing phase, you can expect your order to be shipped within an estimated period of 10-14 days.

Location-Based Variances:

• Please be aware that shipping times may vary based on your specific location. Rest assured, any potential delays will be promptly communicated to keep you informed.

Tracking Information:

• We understand the importance of staying in the loop. You will receive tracking information upon dispatch, allowing you to monitor the progress of your order at every step of the journey.

Efficient Customer Support:

• Our customer service team is here to assist you. If you have any specific shipping inquiries or special requests, please feel free to reach out for personalized assistance.

Return Policy for Home Products - No Refund:

At Luton Middle East, we are committed to providing you with the highest quality home products. To maintain the integrity of our offerings, we have established the following return policy:

1. Returns Eligibility:

   • We accept returns for damaged or defective products only. Please inspect your order upon reception and contact our customer service team immediately if you encounter any issues.

2. Notification Period:

   • All returns must be reported within [number of days] days from the date of delivery. We are unable to process returns reported after this period.

3. Return Process:

   • To initiate a return, please contact our customer service team at [customer service email or phone number] to receive authorization and further instructions.

4. Proof of Purchase:

   • To be eligible for a return, you must provide proof of purchase, such as the order number and any relevant images or documentation showcasing the damage or defect.

5. Return Shipping:

   • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

6. Inspection and Approval:

   • Upon receiving your return, our team will inspect the product for damage or defects. If approved, a replacement will be sent to you at no additional cost.

7. No Refund Policy:

   • Please note that, in adherence to our policy, we do not offer refunds for any returned items. Replacements or exchanges for damaged or defective products are our sole means of resolution.

8. Contact Us:

   • For any questions or concerns regarding our return policy, please contact our customer service team at [natallia@luton.ae and +971524461722].

By making a purchase from Luton Middle East, you agree to adhere to and accept the terms of this return policy. We appreciate your understanding and cooperation.